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Legal & policies

Privacy, terms, cancellation and cookie information for Book Turks Concierge.

Note for Book Turks: the wording below is placeholder template copy to be reviewed and finalised with your legal counsel before launch. Replace bracketed details and confirm it reflects your actual practices and local regulations.

On This Page
01

Privacy Policy

Last updated: [DATE]

Book Turks Concierge (“we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.

Information we collect

When you submit an inquiry form or contact us by email or WhatsApp, we collect the details you provide — typically your name, email address, phone/WhatsApp number, travel dates, party size, the services you’re interested in, and any message you send.

How we use it

We use this information solely to respond to your inquiry, coordinate the services you request, and communicate with you about your booking. We do not sell your personal information to third parties.

Sharing

To deliver a booking, we may share necessary details with the relevant service providers we coordinate on your behalf (for example a yacht captain, villa, chef or driver). These partners receive only what is needed to fulfil your request.

Your choices

You may request access to, correction of, or deletion of your personal information at any time by contacting info@bookturks.com.

02

Terms & Conditions

Last updated: [DATE]

By using this website and requesting services through Book Turks Concierge, you agree to these terms.

Our role

Book Turks acts as a concierge that coordinates and arranges third-party services (yachts, villas, transfers, private chefs and security) on your behalf. Specific services may be subject to the individual terms, availability and pricing of the relevant provider.

Quotes & bookings

Prices shown on this site are indicative starting points and may vary by season, duration, group size and additional requests. A booking is confirmed only once we have provided a written confirmation and any required deposit has been received.

Guest responsibilities

You are responsible for providing accurate information and for the conduct of your party during booked services. Certain services may carry their own safety rules, age limits or conduct requirements.

Liability

To the extent permitted by law, Book Turks is not liable for the acts or omissions of independent third-party providers. [Confirm liability wording with legal counsel.]

03

Cancellation & Refund Policy

Last updated: [DATE]

Cancellation terms vary by service and provider. The specific terms applicable to your booking will be confirmed in writing at the time of booking.

General guidance

  • Cancellations made [X] days or more before the service date may be eligible for a [partial/full] refund of amounts paid, less any non-refundable deposits.
  • Cancellations within [X] days of the service date may be non-refundable.
  • Weather-related changes to marine activities are handled case by case, with rescheduling offered where possible.

[Replace the bracketed terms above with your confirmed cancellation windows and refund amounts.]